Are you a Hytch newbie? Been Hytching for a while now and still trying to figure out how all the little buttons and knobs work? (hint: there are no knobs). Maybe you're someone who just likes reading FAQs.

Whatever the case is, we've got what you're looking for. Whether you're trying to figure out “How To Hytch” or are curious about how we treat your private info (quick answer: carefully protected around-the-clock), we've assembled answers to just about every question that's come our way and organized all that info in this tiddy little section on our site.

If you have technical questions about how to use the app, be sure to check out the Troubleshooting page.

About Hytch

How does the Hytch Rewards app work?

When two or more people connect in the Hytch Rewards app, the platform creates a Hytch Haylo around the users while they travel together enabling shared miles to be validated through GPS tracking. You earn rewards based on the number of miles you validate using the app and the value of the reward zone you end your ride in. Learn more about how the app works >

How much data does the Hytch Rewards app use?

Our app has been fine tuned to use an INCREDIBLY small amount. On average, you should be experiencing something around 1MB per trip or less. Even users with small data plans should have a hard time noticing an impact from using our app.

Why should I use Hytch? (What’s in it for me?)

You earn rewards for every mile you log using the app. You rack up "Trees Saved" (which your great-grandkids can one day enjoy) based on the number of carbon neutral miles you Hytch. You earn cash rewards (yes, we said cash) in sponsored areas, displayed as points which can be converted to cash.

How does my Hytching save trees? (What’s in it for all of us?)

Hytch is partnering with Carbon Credit Capital to voluntarily offset the direct emissions from miles that are actually driven during a Hytch ride. That’s going a step beyond incentivizing ridesharing and tracking carbon neutral rides (which are two people in a vehicle instead of one) and carbon negative rides (which are three or more people).

Why isn’t everyone using Hytch?

We’re getting there! Hytch Rewards is inherently viral (it takes two to Hytch). So it’s only a matter of time before our early adopters and everyone they touch - neighbors, employers, businesses, local governments - have built interconnected, transit-behavior-savvy communities with less traffic and cleaner air (not to mention extra cash where miles are sponsored).

About Rewards & Sponsorships

Who sponsors cash rewards? (Who’s paying me to rideshare?)

Municipalities, companies, and organizations who recognize the benefits that reduced traffic will have on our communities, environment, and personal well-being - that's who sponsors you in geo-defined reward zones. To see our full list of partners, visit our  Partner Page!

How can I get my community sponsored?

Start by telling your employer about Hytch Rewards. Who knows, maybe they’ll become an  Employee Partner  enabling you to earn cash on your daily work commute!

Where are rewards currently available?

Hytch Rewards users are able to earn “Trees Saved” ANYWHERE as long as they’re using a smartphone with a valid mobile phone number, download the Apple or Android app and have connectivity to a mobile network service provider.

Cash rewards are currently available for rides that end anywhere in Tennessee, California, Oregon, Washington, and Arizona. Many areas with numerous sponsors have layered rewards that stack up and can vary depending on sponsor rules for their community, employees or both. Sponsor rewards are regularly being added.

If your company or organization wants to bring rewards to your area, visit our Partner Page.

How are my rewards tallied?

Trees Saved are based on the distance of your Hytched ride. Sponsored cash rewards are based on sponsor reward rules that apply to your ride, such as end destination and time of day. Miles traveled are multiplied by the active rewards for that area/time. Some sponsor reward rules may have a distance cap. Because different sponsors set up different reward rules for different areas, the rewards tallied to one destination may be different than the rewards tallied on the return trip.

What do you mean by “sponsor reward rules”?

Hytch sponsors might want to draw you to their locale, so if your end destination is in the county, city, neighborhood, or, shoot, even down to the exact parking lot of any sponsor with that location as their reward rule, you earn that sponsor’s cash reward. Because most Hytch sponsors want to make a dent in rush hour traffic, you’ll usually see the biggest cash rewards during these “surge” hours.

Using the Hytch App

Does the app only work with carpooling?

No. That's the beauty of it! So long as two or more people are connected and traveling together, the app works. Hytch Rewards was designed to work with all forms of shared transportation: carpooling, cabs, app-based ride-hailing, buses, trains, and self driving cars!

Can I get credit if I'm the only one in my group using the app?

Nope. At least two people are required to earn rewards for a shared Hytch ride.

How do I invite someone to Hytch with me?

It takes less than a minute to invite someone to Hytch with you, following prompts within the Hytch Rewards app. If someone is not already in your phone’s contacts list, you can type in their phone number instead.

Do we both/all hit “Let’s Hytch (tap to start)” to start Hytching?

No, only ONE person in the carpool, vanpool, bus, train, etc. needs to initiate the Hytch with others. Everyone else just needs to accept the invitation. Why? Because each time someone sends an invite, it creates a unique Hytch where your invitees can join. If more than one person sends invites, it will create multiple, separate Hytch’s that if both/all initiate a Hytch with each other, all those invitations will cancel each other out.

What’s the current record for the largest Hytch?

The record as of August 23, 2018 is 21 people, all in the same Hytch ride. We’re guessing that’s not in a two-door sedan.

How can I find other people to connect with?

We’re glad you asked! Part of our mission is to create a ridesharing culture and build a sense of community around it. Start inviting the people you already know, co-workers, neighbors … then branch out to those you see on the train or bus every day.

More about Hytch

How long has Hytch Rewards been around?

The Hytch Rewards platform officially launched on February 9, 2018. For the first phase of the launch, the app is in beta development phase while the Hytch, LLC team works to continually improve functionality, features, and user experience through public feedback and data reporting.

What does “beta development phase” mean?

Hytch Rewards is using new, proprietary technology that, by design, needs to be tested in real time on a mass scale in order to identify different user experience scenarios. The app is fully available to the public during this time, and users are able to earn rewards from sponsors by connecting with other Hytch Rewards app users on their regular daily commutes. Issues, glitches related to various telecommunication networks, and bugs associated with new software are normal. Updates will be continuously pushed out to resolve reported issues. App users will also get to see and test new and exciting features while sharing their feedback and suggesting new ideas.

The Hytch Rewards platform is free for download, and users have the ability to help drive the direction of future improvements while earning rewards on their everyday routine commute!

Can I get credit for rewards I missed out on due to a glitch?

Rewards are not guaranteed during the beta development phase, and users who experience glitches are encouraged, but not required, to report issues to aid in the investigation and resolution of those glitches. Shared miles that are not successfully tracked through the app due to a glitch cannot be validated, and therefore cannot be rewarded, credited or reimbursed.

Do I have to pay taxes for the cash I earn through Hytch Rewards?Tax related questions are best answered by a tax professional. Hytch, LLC is not licensed or qualified to provide tax advice.
Can I get credit for rewards I missed out on due to a glitch?

Tax related questions are best answered by a tax professional. Hytch, LLC is not licensed or qualified to provide tax advice.

Why does the app ask me to share my contacts?

Hytch, LLC does not have access to your contacts list when you allow access to your contacts list in the Hytch Rewards app.  Hytch Rewards is all about sharing rides with the people you already know. When you’re ready to start a Hytch, you’ll need to invite someone to share a ride through the app.  Hytch Rewards integrates with your contacts to make it easy to find friends, neighbors, and co-workers you want to send an invitation to. To invite someone who is not in your contact list, just enter their phone number in the search bar. If you plan to share rides with them regularly, you might want to add them to your contacts list. It’ll make it easier to connect with them later!


My employer is a sponsor. What does that mean?

If your company is an Employer Partner, you will receive a promo code that you can enter into your Hytch profile. Based on the reward rules set up by your employer, you could earn additional rewards for certain transit behaviors. For example, additional rewards could be earned for ending a shared ride on your company campus, at an off-campus parking lot, at a company event, or during certain times of day. Be on the lookout for an email or newsletter from your employer with additional information about rewards associated with your promo code!

How can my company become a Hytch Rewards partner?

There are many ways to get involved! Become a Destination Partner by rewarding individuals who end their shared ride in a specific area (counties, cities, venues). Become an Employer Partner and reward your employees for choosing to rideshare to work. Become a Parking Partner and install designated Hytch "Carpool Parking" signs on your lot. Become an Event Partner by inviting Hytch Rewards to set up an informational booth at your event!

Have a unique partnership idea of your own? We want to hear it! Fill out our Partner Request Form.

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