Are you a Hytch newbie? Been Hytching for a while now and still trying to figure out how all the little buttons and knobs work? (hint: there are no knobs). Maybe you're someone who just likes reading FAQs.

Whatever the case is, we've got what you're looking for. Whether you're trying to figure out “How To Hytch” or are curious about how we treat your private info (quick answer: carefully protected around-the-clock), we've assembled answers to just about every question that's come our way and organized all that info in this tiddy little section on our site.

If you have technical questions about how to use the app, be sure to check out the Troubleshooting page.

About Hytch

How does the Hytch Rewards app work?

The Hytch Rewards app helps users track the carbon footprint of their commutes while providing offsets to make every mile tracked carbon neutral. Users can also earn cash rewards from sponsors who want to make a positive impact on their community, traffic congestion and the environment. Learn more about how to use the app here >


How much data does the Hytch Rewards app use?

Our app has been fine tuned to use an INCREDIBLY small amount of data. On average, you should be experiencing something around 1MB per trip or less. Even users with small data plans should have a hard time noticing an impact from using our app.


Why should I use Hytch? (What’s in it for me?)

You earn rewards for every mile you log using the app. You rack up "Trees Saved" (which your great-grandkids can one day enjoy) based on the number of carbon neutral miles you Hytch. You earn cash rewards (yes, we said cash) in sponsored areas, displayed as points which can be converted to cash.


How does my Hytching save trees? (What’s in it for all of us?)

Whenever you make a smart mobility choice that prevents air polluting emissions, you're saving a tree from having to clean away all that carbon. Hytch helps you track that tree saving work by adding "Trees Saved" to your My Stats page. In addition to all the virtual trees you'll be saving, Hytch has partnered with Carbon Credit Capital to voluntarily offset the direct emissions from miles that are actually driven during a Hytch ride.


About Rewards & Sponsorships

Who sponsors cash rewards? (Who’s paying me to rideshare?)

Municipalities, companies, and organizations who recognize the benefits that reduced traffic will have on our communities, environment, and personal well-being - that's who sponsors you in geo-defined reward zones. To see our full list of partners, visit our  Partner Page!


How can I get my community sponsored?

Start by telling your employer about Hytch Rewards. Who knows, maybe they’ll become an  Employee Partner  enabling you to earn cash on your daily work commute!


Where are rewards currently available?

Hytch Rewards users are able to earn “Trees Saved” ANYWHERE as long as they’re using a smartphone with a valid mobile phone number, download the Apple or Android app and have connectivity to a mobile network service provider.

Cash rewards are currently available to employees of partners who exist in multiple different states and growing.

If your company or organization wants to bring rewards to your area, visit our Employer Partner Page.


How are my rewards tallied?

Trees Saved are based on the distance of your Hytched ride. Sponsored cash rewards are based on sponsor reward rules that apply to your ride, such as end destination and time of day. Miles traveled are multiplied by the active rewards for that area/time. Some sponsor reward rules may have a distance cap. Because different sponsors set up different reward rules for different areas, the rewards tallied to one destination may be different than the rewards tallied on the return trip.


What do you mean by “sponsor reward rules”?

Hytch sponsors might want to draw you to their locale, so if your end destination is in the county, city, neighborhood, or, shoot, even down to the exact parking lot of any sponsor with that location as their reward rule, you earn that sponsor’s cash reward. Because most Hytch sponsors want to make a dent in rush hour traffic, you’ll usually see the biggest cash rewards during these “surge” hours.


Can I get credit for rewards I missed out on due to a glitch?

In the unlikely case that a gliche occurs, users are encouraged, but not required, to report issues to aid in the investigation and resolution of those glitches. Shared miles that are not successfully tracked through the app due to a glitch cannot be validated, and therefore cannot be rewarded, credited or reimbursed.


Using the Hytch App

Does the app only work with carpooling?

No. That's the beauty of it! Hytch Rewards was designed to work for anyone with a smartphone who commutes using virtually any form of transportation: carpooling, cabs, app-based ride-hailing, buses, trains, and self driving cars!


Does the app work if I’m traveling alone?

Hytch allows users to track their commutes with friends, or when traveling solo. In every case, Hytch offers carbon offsets to make those trips carbon neutral. However, cash rewards for solo trips may vary based on your employer or community sponsors.


How do I invite someone to Hytch with me?

It takes less than a minute to invite someone to Hytch with you, following prompts within the Hytch Rewards app. If someone is not already in your phone’s contacts list, you can type in their phone number instead.


Do we both/all hit “Let’s Hytch (tap to start)” to start Hytching?

No, only ONE person in the carpool, vanpool, bus, train, etc. needs to initiate the Hytch with others. Everyone else just needs to accept the invitation. Why? Because each time someone sends an invite, it creates a unique Hytch where your invitees can join. If more than one person sends invites, it will create multiple, separate Hytch’s that if both/all initiate a Hytch with each other, all those invitations will cancel each other out.


What’s the current record for the largest Hytch?

The current record was set on August 23, 2018 with 21 people, all in the same Hytch ride.


How can I find other people to connect with?

We’re glad you asked! Part of our mission is to create a ridesharing culture and build a sense of community around it. Start inviting the people you already know, co-workers, neighbors … then branch out to those you see on the train or bus every day.


More about Hytch

How long has Hytch Rewards been around?

The Hytch Rewards platform officially launched on February 9, 2018.


Do I have to pay taxes for the cash I earn through Hytch Rewards?

Tax related questions are best answered by a tax professional. Hytch, LLC is not licensed or qualified to provide tax advice.


Why does the app ask me to share my contacts?

The first time you start a Hytch, the app will ask to "SHARE CONTACTS". This just means you are allowing the Hytch Rewards app on your phone to access your list of contacts, making it easier to invite your friends, family, and co-workers into a Hytch. Please note that Enabling Easy Invites is intended to make invitations more convenient only and does not give Hytch, LLC access to your contacts’ information. To invite someone who is not in your contact list, just enter their phone number in the search bar. If you plan to share rides with them regularly, you might want to add them to your contacts list. It’ll make it easier to connect with them later!


How do I delete my account?

You can find the option to delete your Hytch account by opening the app and going to "Settings" in the nav menu. At the bottom you will see "Erase Account". Note: Once you confirm this is what you want to do, this is an immediate, unrecoverable action. If you confirm, no cash balances remaining can be distributed. See delete me policy for employer and sponsor record retention policy.


Partnerships

My employer is a sponsor. What does that mean?

If your company is an Employer Partner, in most cases, you will receive a promo code that you can enter into your Hytch profile. Based on the reward rules set up by your employer, you could earn additional rewards for certain transit behaviors. For example, additional rewards could be earned for ending a shared ride on your company campus, at an off-campus parking lot, at a company event, or during certain times of day. Be on the lookout for an email or newsletter from your employer with additional information about rewards associated with your promo code!


How can my company become a Hytch Rewards partner?

There are many ways to get involved! Become a Destination Partner by rewarding individuals who end their shared ride in a specific area (counties, cities, venues). Become an Employer Partner and reward your employees for choosing to rideshare to work. Become a Parking Partner and install designated Hytch "Carpool Parking" signs on your lot. Become an Event Partner by inviting Hytch Rewards to set up an informational booth at your event!

Have a unique partnership idea of your own? We want to hear it! Fill out our Partner Request Form.




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